Data privacy
Resilio Climate, operated by CNTD SARL, collects reports from the public and from organisations to prevent risks (climate, health, security, humanitarian, environment) and to broadcast official alerts. This page explains what data is collected, who sees it and how long it is kept.
What we collect
- The report: type of incident, description, location, severity, answers to the category-specific questions and, if you add them, photos or documents.
- Your name and phone number only if you choose to give them.
- An anonymous identifier of your phone (stored as a fingerprint) to follow your reports and allow one vote per device.
- A technical record of the phone for usage statistics: model, app version, language and country. Never your location, name or number.
- Alert subscriptions: by SMS, your number and the chosen area; in the browser, only the country, area and technical notification address.
- Organisation accounts (agents, verifiers…): name, email, roles, areas and a log of sign-ins and actions.
What it is used for
- To verify reports, analyse the situation and warn residents through approved official alerts.
- We do not sell or hand over the data.
Who sees it
- The public sees official alerts, guides and reports already verified: description, type, severity and approximate location (about 100 m). Never the photo, name, phone or device identifier.
- Health and security reports are confidential: they are never shown publicly.
- Unverified reports are seen only by authorised services, each within its area and sector. Every access is logged.
How long we keep it
- Closed reports are automatically anonymised after 12 months: name, phone, address, photos, attachments and device identifier are erased.
How we protect it
- Encrypted connections, private photos and documents opened only through temporary links, two-step sign-in for sensitive roles, a log of every action.
Your rights
- You can access, correct and erase your data. In the app you can remove your reports from your phone; for erasure on the server or a complaint, contact the data controller.
- You can turn off notifications and alert subscriptions at any time.
Data controller: CNTD SARL. Privacy contact: gentilshandrack@gmail.com
Delete your data
Resilio Climate (CNTD SARL) deletes, on request, the data linked to your reports or to your account.
How to make a request
- Write to gentilshandrack@gmail.com with the subject “Data deletion – Resilio Climate”.
- Give what lets us find your data: the name or phone number given in your reports, the approximate date and place, or the email address of your organisation account.
- We reply to confirm your request, then process it within 30 days at most.
What is deleted
- Your name, phone number, photos and attached documents, the address and precise location of your reports, your phone identifier.
- For an organisation account: the account, its name and email.
What is kept
- An already verified report may remain in anonymous form (type, date, approximate area), with no link to you: it serves the risk history.
- The security log of actions is kept for at most 36 months, to protect the service, then erased.
In the app, you can also remove your reports from your phone at any time.